Crisis Management Consulting Services
Spano Consulting takes a pragmatic and high-value approach to the crisis management services we offer. Since every organization has different requirements, our services and the solutions we provide will be custom tailored. Our service offering is organized into three categories: program assessments, full program implementations and specific program elements (à la carte). Please read over our services as described below and contact us if you have any questions or would like to learn more about our approach.
Crisis Management Program Assessment or Internal Audit Support
Spano Consulting helps organizations understand the current state of their crisis management programs. This can be done through a number of different ways, such as:
Benchmarking or maturity rating against peer organizations of like size and industry
Assessment of the program based on industry standards (ISO 22317, NFPA 1600, BS 11200, etc.)
Audit of the program to support Internal Audit as a subject matter specialist
Assessment or internal audit of the program based on regulatory requirements (e.g., FINRA, FFIEC, CFTC, CMS, etc.)
Full Crisis Management Program Implementation
Spano Consulting specializes in building crisis management programs. We have extensive experience working with organizations to implement programs, either from scratch if none or little currently exists, or to update and enhance an existing program if an informal or outdated program is in place.
The following services focus on specific crisis management program elements if a full program implementation is not required. Spano Consulting can either help develop new elements or improve existing elements of a program.
Program Governance
Purpose: To provide management support and direction for the crisis management program. Governance documentation details the development and maintenance of the organization, processes and resources necessary for implementation and ongoing sustainability of a crisis management program.
Offering: We help our clients develop crisis management program policies, governance charters, program standards and other relevant program governance structures and documentation.
Crisis Management Strategy and Plan Development
Purpose: To develop resources to assist company management with effectively managing and resolving crisis events.
Offering: We help our clients identify appropriate response strategies and develop key documentation to assist with the decision making and management of potential crisis events. The crisis management model we utilize is flexible to help resolve any crisis event, such as cyber incident response, life safety events, and public relations management. Typical components of crisis management plans we develop for clients include crisis management team roles and responsibilities, role-specific checklists, communication strategies, communication templates and examples, activation and notification procedures, as well as linkages to other response activities, such as business continuity, IT disaster recovery/security and emergency response.
Plan Testing/Exercises
Purpose: To demonstrate crisis management plan functionality and identify areas of improvement for plan enhancement.
Offering: We help our clients test the viability of their crisis management plans by offering testing exercises that vary by degree of involvement and scale, ranging from simple plan walkthroughs to table-top exercises that involve stakeholders throughout the entire organization.
Crisis Management Training And Awareness
Purpose: To ensure staff and stakeholders are informed of their roles and responsibilities for the crisis management program.
Offering: We help our clients develop training programs and conduct training sessions to educate personnel that are directly involved in the crisis management program to ensure the program’s sustainability and success.